Product Return / Exchange Policy
VK Global’s product return and exchange policy gives you an option to return or exchange the purchased products. There are certain points we would like to mention for the return/exchange process.
- We accept return/exchange requests within 7 days of the product delivery.
- The product that needs to be returned/exchanged must be unused with intact packaging and no damages.
- In case of wrong product / damaged product delivery, a 100% refund will be offered by the company. Our delivery executive will pick up the order and do a quality check of the returned package.
- In case you have ordered the wrong product and wish to return/ exchange it, you will be responsible for returning the product on your own. Please note, you will have to bear all the expenses.
- If the returned product passes the quality check, the refund will be initiated within 10-12 working days. Payment gateways refund process could take 7 to 8 working days (excluding bank holidays).